For immediate solutions to common issues, please visit our free support services like Acer Community and the Acer Service YouTube Channel. If you would still like to contact a customer support representative, please choose from the two options below.

Out-of-Warranty Support

Answers by eMachinesSM (a third-party service, provided by Sutherland Global Services) is a fee-based service to help you get the most out of your eMachines product. Via chat or phone, an elite team of tech agents can walk you through tasks like software and system customizations, device upgrades, printer installation, home networking setup, virus/malware removal, data backup and recovery, routine out-of-warranty support, and even tutorial education. Pricing and packages vary. For your convenience, this service is available 24/7 365 days a year.

In-Warranty Support

eMachines offers both chat and phone support for in-warranty products, to help you return your product to factory working condition. To determine your warranty coverage, view your warranty document.


Chat with a eMachines support professional.


Dial (866)695-2237.