Warranties

Standard Warranty

Every new eMachines Desktop is protected by a standard One-Year Limited Warranty from date of purchase. The standard one-year limited warranty offers:

1. One-year guarantee on parts and labor.
2. One-year technical support via telephone.

Live Chat Support—available seven days a week, from 3 AM to 12 midnight PT

Live Chat features a suite of tools that allows our support agents to assist you efficiently. With your permission, our representatives can view and take control of your computer, check your system parameters and provide you with Web pages to resolve your technical issues.

E-Mail Technical Support

For technical assistance via e-mail, use our request form. Be sure to include the model number of your eMachines product. The more specific you can be with the details of your concern and the information supplied, the better your results!

Extended Service Plan (ESP)

Extended limited warranties are available for purchase online. (Depending on the product, certain restrictions will apply.)

Customers may visit the websites of our select retailers, listed on our Where to Buy page, for information on any extended limited warranties or product replacement plans offered by those retailers.

Other Warranty Plan Terms and Conditions

• 2-year Limited Warranty
• 3-year Limited Warranty

Limited warranties and service agreements apply. Service agreements are issued and performed by third parties. May not be available in all locations. Phone charges may apply for tech support. Accidental Damage Protection not available in all states. On-site service technician will be sent if necessary, following phone-based troubleshooting. Availability varies. Other conditions apply.

Service methods subject to change without notice or obligation.